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Learn the answers to the most common questions from our users.
What is video bandwidth and how does it work?
Video bandwidth Bandwidth usage, transfer or you can call it simply as traffic. These are the terms used to determine how much data is transferred to the people who are watching the videos. The Panda Video plans have the storage and traffic as central points of choice (in addition to other advantages). After the file is sent to Panda, the video undergoes a conversion and the files generated
How many students can I have on each plan?
How many students can I have in each plan? Although the number of students for each plan is very difficult to estimate because it depends on the consumption of video traffic which considers the speed of connection of users and the size of their videos, there is a certain pattern that we were able to estimate in the profile of course students. Not all students watch all classes to the end and usually also access from relatively slower connect
What is the 403 Forbidden error and how to fix it?
See all the information about it and find out how to solve this problem The 403 Forbidden error is an HTTP status code that means access to the page or resource you were trying to view is absolutely prohibited for some reason. Different web pages report 403 forbidden errors in different ways, but you can rest assured when you encounter this error, we can help you! Understand, in this article, what it is and how to fix it easily. What is the 403 Forbidden error? ![Erro 403 For
How does the video storage space work?
Video storage Storage, or storage, is the space available for your videos to be hosted with Panda. It's important to say that when uploading a video, we need to save the different quality versions of it, so users can watch it in different ways depending on their Internet connection speed. Our plans are based on storage (used space) and traffic. Read more about how traffic works in plans. For example, assuming you
How to enable Full Screen on Play?
How to enable Full Screen on Play The Fullscreen on Play feature already has the self-explanatory name, when the student press play on a video, that video will be in fullscreen format. Where it is? Look how easy it is to find. On your dashboard, select the video you want to apply this feature to, after configuring the video, but before copying the embed, note that there is an option called "Enter full screen (Fullscream) when starting". This option activates this function for that speci
How does the retention graph work?
How does it work and what is the retention graph? The retention graph serves to point out how long your video can retain users, showing where you have the highest video output rate. In this way, we believe that it will be possible to have greater control over your content and, as always, to improve it for a better performance with the public. How does the retention graph work? The video will be divided into 10 parts, that is, for every 10% progression of the video's total size, a
How do Analytics metrics work in Panda Video?
Understand how our Analytics metrics work Seeing how your video is performing is critical, especially for videos on sales pages. With that in mind, we developed this article to help you better understand the metrics of your video hosted here at Panda. Let's use the image below as an example: Analytics Dashboard We have 4 benchmarks: views, unique views, total plays and total unique plays.
How to watch Panda videos in offline mode?
How to make the video available offline? It is important to say that, for security reasons, we do not make it available to download the MP4 file in an open way. This is an important feature to consider if you want to protect your content. In some services, as we already mentioned in Vimeo's lack of security, it is simple (even too much) to access and download the MP4 file and make it available within an application to its users.
Video taking too long to convert?
Is your video taking too long to convert? We created this article to explain what it is and why it takes time to convert videos on your Dashboard. Whenever any video is uploaded to our Dashboard, two processes occur with video. Upload which is sending the video to the web, the upload speed can vary depending on some aspects, things like slow internet, unstable network among other factors. While the video conversion process is the process that formats the video to web format. That way,
How to diagnose issues with video playback?
Video hangs while running? The HLS protocol is the protocol used by Panda to deliver video content. It is the same used by any video streaming services such as Apple TV, Netflix and others. This protocol aims to reduce latency issues and deliver the best possible quality, even on unreliable networks such as cellular networks in transit (where the user switches from one antenna to another from the cellular operator). HLS, as explained in [traffic article](/en-us/article/what-is-video-traffic-
How to live on Panda?
Understand the step by step of how to do live streaming on our platform Hello how are you? Today I will explain you how to start your own Live Streaming on the Panda Video platform. Live Streaming is a broadcast that is made live to different viewers in order to transmit any type of information that is needed. How to start a Live in Panda Video? Well we prepared this documentation to serve as a step by step teaching how to make a Live. After logging in you must go to "Live" in the l
Traffic limit during the trial period
Trial Period: How does traffic work? Our plans have traffic limits which is the data that is consumed by the people who view the videos. The storage is the amount of data (videos) hosted on our servers. When registering with Panda, the account is in a trial period (called trial) where no charge is made. This period is ideal for transferring videos from anoth