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How billing works at Panda Video

At Panda Video, we care about the transparency of charges, as many customers already have a history of abuse on other platforms.

Billing occurs monthly, it is a subscription without any loyalty. You have the freedom to upgrade or downgrade your plan at any time, according to your needs. Furthermore, the possibility of canceling the plan at any time is also available. This means you're not stuck with a plan that no longer meets your needs.

We currently have 3 plans, you can access our site and choose the one that best suits your budget and needs.

Test Period

When registering with Panda Video, you will have a period of 30 days of free access to the platform. This period serves as a testing period, allowing you to upload videos and explore the features of our player. After this period, the charge will be automatic on the credit card registered in the account, but no charges will be made within the 30 free days and you can cancel at any time.

Making it clear that during the trial period, we limit the amount of bandwidth so that no abuse is made. Unfortunately, we've had issues with sales pages with a lot of bandwidth that took advantage of the trial period. Therefore, we decided to fairly limit the amount of bandwidth available during this period. During the trial period you will have 10GB of available bandwidth.

What happens if I exceed the plan limit?

We'll send you an email alert when you're approaching or have exceeded your plan limit. Please note that when you exceed the limit, post-paid bandwidth will be charged at 30 cents per GB used. If you upgrade your plan or purchase additional bandwidth, you will not consume this bandwidth afterwards.

In order to provide greater control and savings to our users, we offer the option of purchasing additional bandwidth. For this modality, a prepaid approach is adopted, with a value of R$15 cents per GB. Contracts are made in blocks of 512GB and can be added or removed at any time, depending on the user's needs.

It is important to highlight that all charges, including plans and additional bandwidth, follow the same monthly pattern. The debit takes place on the same date and time as the signature registration, ensuring a clear and uniform process.

All details about your bill, your consumption, your current plan and other information are available in an accessible way on the Panda Vídeo dashboard, in the "Settings - Plan - Payment Details" section.

Understanding the prepaid invoice in practice

We always maintain the same date on invoices and for this reason there must be a correction when your plan changes, as any change will go instantly to your account. Thus, a proportional calculation is made, based on the remaining days of the current invoice period plus the value for the next month.

Let’s use the following invoice as an example:

In this case, a new invoice is created every 4th of the month. The additional bandwidth is being added from 08/21 but it will only be charged on 09/04.

For this reason, the proportional calculation that will be used in the current cycle is made (from 08/21 to 09/04) and there is also a charge for the next cycle from 09/04 to 10/04 (due to the plan being prepaid). Every time a change is made to the plan, this correction is only made on the next invoice, the rest, if there are no new changes to the plan, will come at the standard value of the total plan + extras.

The order summary will always show in full according to your invoice cycles, you will be able to understand by analyzing, and if necessary, comparing with the example we mentioned!

Understand in this article how the system works for new accounts.

Do you have any questions?

Just call us on our support chat and our team will do everything possible to resolve your questions or difficulties. Already using Panda Video? If not yet, know that both our player and our prices are unbeatable, if you are interested, take a look at our plans, that way, it can be that one of them makes sense with your product and as a bonus, you become another panda. 🐼

Updated on: 03/08/2024

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