Panda Video Helpdesk
  • English (US)
  • Spanish
  • Portuguese (BR)
Go to website
Back
Articles on:Common Questions
Learn the answers to the most common questions from our users.

Categories

  • Common Questions
  • Integration
  • Starting in Panda
  • Sales Pages
  • Security
  • Analytics
  • How Does Video Bandwidth Consumption Work?
    The Monthly Bandwidth Consumption refers to the amount of data transferred during the streaming, playback, or download of your videos. In the Panda Video plans, both storage and bandwidth are essential components for efficiently managing your content. 📏 How is bandwidth consumption calculated? After uploading a video to Panda Video, it is automatically converted into multiple quality levels to adapt to each user’s connection. frame How bandwidtPopular
  • What is the Domain Warning and How to Fix It?
    How to fix the error: “Viewing not allowed on this domain or subdomain” If you received the warning “Viewing not allowed on this domain or subdomain”, it means that the domain where the video is embedded is not authorized in your Panda Video account. This blocking mechanism is designed to protect your content from being displayed outside the domains you have approved. Why does this happen? When you activate the domain protection feature, only websites listed in your accPopular
  • How does the video storage space work?
    Video Storage Storage is the space used to host all your videos on Panda Video. Every time you upload a video, the system generates multiple versions in different qualities to ensure the best playback experience, automatically adjusting to the viewer’s internet speed. ℹ️ Our plans are based on storage and bandwidth usage. 👉 Learn more about how bandwidth usage works in our plans. --Popular
  • How to live on Panda?
    How to Live Stream on Panda Video In this article, you'll learn step-by-step how to run a live stream with security and quality using the Panda Video platform. The live streaming feature lets you share content in real time with your audience, with advanced protection measures to ensure complete privacy during the broadcast. How to Start Your Live Stream Securely Follow the steps below to configure your live stream securely: Access your Panda Video account Log in (httpsPopular
  • How to diagnose issues with video playback?
    Video hangs while running? The HLS protocol is the protocol used by Panda to deliver video content. It is the same used by any video streaming services such as Apple TV, Netflix and others. This protocol aims to reduce latency issues and deliver the best possible quality, even on unreliable networks such as cellular networks in transit (where the user switches from one antenna to another from the cellular operator). HLS, as explained in traffic article (/en-us/article/what-is-video-traffic-Popular
  • How to enable Full Screen on Play?
    How to enable Full Screen on Play The Fullscreen on Play feature already has the self-explanatory name, when the student press play on a video, that video will be in fullscreen format. Where it is? Look how easy it is to find. On your dashboard, select the video you want to apply this feature to, after configuring the video, but before copying the embed, note that there is an option called "Enter full screen (Fullscream) when starting". This option activates this function for that speciPopular
  • How the preload feature of embedded videos works and how to turn on or off
    How the Preload Feature for Embedded Videos Works and How to Enable or Disable It In Panda Video, the preload feature is enabled by default for embedded videos. It allows the TS (Transport Stream) files, which are the fragments that make up the video, to be loaded before the video is played. This offers a smoother user experience because, when they hit play, the video is already prepared to play without interruptions. However, in some cases, it may be desirable to disable preload, whicPopular
  • Analytics: How do metrics work on Panda Video?
    How Analytics Metrics Work at Panda Video Understanding the performance of your videos is essential to evaluate results and optimize strategies—especially on sales pages with VSLs. With that in mind, Panda Video provides a complete Analytics dashboard, with data that helps you make more accurate decisions. Below, we explain how to access and interpret these metrics. How to Access Analytics In the sidebar of your Panda Video account, click on "Analytics"; On the main screeSome readers
  • Video conversion: How does it work and how long can it take?
    Understanding Video Conversion Statuses on Panda Video In this article, you'll learn what video conversion is, the statuses displayed on the dashboard during processing, and which factors may affect the time it takes. We also explain the difference between disabled and unavailable qualities. 📽️ 1. What is video conversion? Video conversion (also known as encoding or transcoding) is the process that transforms the original file uploaded to Panda Video into formatsSome readers
  • How many students can I have on each plan?
    How Many Students Can I Have on Each Plan? The number of students you can serve on each Panda Video plan depends directly on video bandwidth consumption, and not on a fixed user limit. This means you can have many students as long as your bandwidth and storage usage remain within your plan limits or any additional resources you have purchased. Average Estimates by Plan Based on the typical behavior of online course students, considering slower connections (mostly using 720p) andSome readers
  • Traffic limit during the trial period
    What Is the Bandwidth Limit During the Trial Period? When you create an account on Panda Video, you start with a free trial period. This is the perfect time to explore the platform, upload your videos, and prepare for a full migration of your operations. During this period, a monthly bandwidth limit is applied to ensure fair usage of the platform's resources. What’s Included in the Trial? No immediate charges: You can test the platform before committing financially.Few readers
  • How to diagnose a problem when viewing the video?
    Video freezing during playback? Panda Video uses the HLS (HTTP Live Streaming) protocol — the same technology used by major platforms like Apple TV and Netflix. It enables adaptive video delivery, automatically adjusting the video quality based on the user’s internet connection. This means the video may start in lower quality and gradually adjust to higher quality during playback — all to minimize buffering and provide the smoothest experience possible. Why can a video freeze?Few readers
  • How to publish your video on Panda?
    How to Publish Your Video on Panda Video Publishing your videos on Panda Video offers a range of benefits. The platform provides a secure and reliable experience, with flexible options for storage, customization, and control over your content. You'll also have access to advanced tools, such as detailed analytics and integrations with other platforms—ensuring your video content is displayed at its best. Step-by-step guide to publish your first video on Panda Video Follow these simpFew readers
  • How billing works at Panda Video
    Panda Video operates on a monthly subscription basis, with no commitment required. You can upgrade, downgrade, or cancel your plan at any time without worrying about long-term contracts or cancellation fees. Free Trial Period When you create an account on Panda Video, you’ll get 14 days of free access to upload and test all the features of our player. During the free trial, your bandwidth usage will be limitedFew readers
  • How to save video progress in browser?
    What is the "Continue Where You Left Off" Feature? The "Continue Where You Left Off" feature allows your users to resume the video exactly from where they stopped, providing a smoother and more efficient experience. This feature is especially useful for online courses and VSLs, where students can close the video window and continue later without losing their progress. Additionally, it helps optimize bandwidth usage, as the video does not need to reload from the beginning every time theFew readers
  • How to import video into Panda via Google Drive?
    If your video is on Google Drive, you can import it into Panda in a very simple and quick manner. Here are the step-by-step instructions: Log in to your Panda dashboard using your username and password. Once you're on the dashboard, click on the "Videos" tab. video tab Next, click on the "New Video" button, as indicated by the icon shown below: new video (https://storage.crisp.chat/users/helpFew readers
  • How does Smart Autoplay work?
    How does Smart Autoplay work? Smart Autoplay is a feature designed to enhance the viewing experience and increase video retention rates. It offers a smarter approach to traditional autoplay, adapting to browser restrictions and user interaction with the page. What's the difference between Smart Autoplay and standard Autoplay? ▶️ Standard Autoplay The video starts automatically muted when the page loads. This happens due to browser restrictions that block videFew readers
  • Understanding URL Parameter
    How Does URL Parameter Work? Passing parameters through the URL is efficient for personalizing and configuring online video playback experiences. By attaching specific information to the URL of a video player, you can adjust various settings, from colors and titles to functionalities like autoplay and progress saving. This simplified and versatile process allows content creators to offer highly customized viewing experiences to users, catering to their individual preferences. In this summarFew readers
  • How does multi-user functionality work?
    👥 Can I Add Users or Team Members to Panda Video? Yes! The user management feature allows you to share your account with collaborators or team members safely, with full control over permissions. This feature is perfect for teams that manage videos together, offering different access levels to the platform. 🔐 Available Permissions Panda Video offers three standard permission levels: Viewer: can access pages and view information Editor: can access and edit administratiFew readers
  • VSL size does not affect page load time.
    Does the VSL size affect the page loading time? No! When you embed a Panda Video on your page, the original file size or resolution does not directly impact the page’s loading time. That’s because when the page loads, the video is not fully loaded right away. Panda’s player uses adaptive streaming technology, which loads the video progressively as it's watched, ensuring a fast and smooth experience. How is the video delivered? When you upload your video to Panda, thFew readers
  • How to update your account on Panda
    How to Update Your Account Information In this article, you’ll learn how to update your profile information, billing details, payment methods, and even your invoice due date — all directly from your Panda Video dashboard. 👤 Updating your profile information Click your account name in the top left corner and select “View profile”: A panel will openFew readers
  • How to reduce bandwidth consumption?
    How to Reduce Your Bandwidth Usage Bandwidth usage can spike during high-traffic periods. Fortunately, there are ways to reduce bandwidth consumption without compromising the user experience. Here are some practical configurations and best practices to help you save. What Affects Bandwidth Usage? Several factors directly influence how much bandwidth you consume when hosting videos on Panda Video. The main ones include: Video resolution: A 1080p video, for example, consumesFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
Š 2025 Panda Video Helpdesk