Check all the information and find out how to resolve this issue

The warning: "PLAYBACK NOT PERMITTED IN THIS DOMAIN OR SUBDOMAIN" means that access to the page or resource you were trying to view is prohibited. This happens when the domain where the video is being displayed is not authorized in your Panda account.

The solution is very simple: check the domain where the video is embedded. A common mistake is adding only the domain/subdomain of the member's area or allowing the domain without the "www" or other host used. Just add all the hosts where you plan to use your videos.

How to solve this?

Log in to the Panda dashboard
Click on 'Security' on the left side
Then go to "Allowed Domains"
Add all hosts, domains, or subdomains where you want to use videos hosted by Panda

You can also add the asterisk to the domain like *.yourdomain.com to allow all subdomains linked to it. It is important to note that if your site does not have a subdomain (it is directly on the root domain), you only need to allow yourdomain.com (without the asterisk).

Do you have any questions?

Just reach out to us on our support chat, and our team will do their best to resolve any doubts or issues you may have. Already using Panda Video? If not, know that both our player and our prices are unbeatable. If you're interested, take a look at our plans—one of them might be a perfect fit for your product, and as a bonus, you'll become another member of our Panda family. 🐼

Updated on: 09/04/2024