How billing works at Panda Video
Panda Video operates on a monthly subscription basis, with no commitment required.
You can upgrade, downgrade, or cancel your plan at any time without worrying about long-term contracts or cancellation fees.
Free Trial Period
When you create an account on Panda Video, you’ll get 14 days of free access to upload and test all the features of our player.
During the free trial, your bandwidth usage will be limited to 100 GB. This limit will no longer apply once your subscription is activated.
At the end of the trial period, billing will automatically begin on the registered credit card.
What happens if I exceed my plan’s bandwidth limit?
Each plan includes a monthly bandwidth usage limit.
As you approach that limit, we’ll send you an email notification.
This is important because once you exceed the limit, postpaid bandwidth will be charged at $0.05 per GB used.
To avoid this overage, you can:
- Upgrade to a higher plan (with more bandwidth included)
- Purchase prepaid bandwidth
Prepaid bandwidth costs $0.03 per GB and provides predictable costs. It can be purchased in 512 GB blocks based on your needs.
Minimum Block | Price | When to use |
|---|---|---|
512 GB | $0.03/GB | Seasonal traffic peaks; launch campaigns; more students watching your course |
How to purchase prepaid bandwidth:
- Go to your dashboard at https://dashboard.pandavideo.com
- Click the monthly bandwidth usage meter (bottom left of the screen)
- Under "Monthly Bandwidth", click "Add"
- Add the amount of additional bandwidth you need
Entendendo a fatura pré-paga na prática
For accounts older than 2 months, if you upgrade your plan or purchase add-ons, your billing date remains the same.
In these cases, a prorated amount is calculated based on the remaining days in your current billing cycle plus the amount for the next month.
Let’s look at an example:
In this case, a new invoice is created every month. Although additional bandwidth is added before the invoice date, it will only be charged on that date.
Therefore, a prorated calculation is made for the current cycle, and charges for the upcoming cycle are included as well (since the plan is prepaid). Any time a change is made to your plan, this adjustment appears on the next invoice. If no other changes are made, future invoices will reflect your standard plan total plus any add-ons.
Prepaid billing for accounts less than 2 months old
For accounts younger than 2 months, any plan upgrade or add-on is charged immediately.
This means that if you purchase extra bandwidth or storage, you’ll be billed right away.
We’ve prepared a table to explain the differences clearly:
Situation | New Accounts (under 2 months) | Mature Accounts (over 2 months) |
|---|---|---|
Plan upgrade | Immediate charge for prorated new plan + add-ons. Billing date changes to the upgrade date. | Prorated charge appears on the next invoice. Billing date stays the same. |
Purchase of extra bandwidth/storage | Immediate full block charge (R$/GB) at the time of purchase. | Block value is included in the next invoice. |
Example | If your invoice is due on the 1st and you upgrade on the 10th, you’ll be charged immediately for the add-ons and prorated plan. Future billing will be on the 10th. | If your invoice is due on the 1st and you upgrade on the 10th, the extra charges appear on the next month’s invoice. Due date stays the 1st. |
That’s it! Now you understand Panda Video’s billing model and can focus on what really matters: your videos.
Have any questions?
Just reach out to our support chat — our team will do everything possible to assist you.
Not using Panda Video yet? Visit our pricing page and choose the plan that best fits your business. Who knows — you might just become our next little panda 🐼
Updated on: 07/01/2025
Thank you!