🔐 Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) is an extra layer of security that ensures only authorized people can access your account. In addition to the password, a second verification factor will be required — such as a code sent via SMS or generated by an authenticator app.

How to require 2FA for the entire team

1. Log in to your account.
2. In the left sidebar menu, click Settings.
3. Go to the Team Members tab.
4. Enable the Two-Factor Authentication (2FA) option.

Available authentication methods

🔸 SMS Verification

1. Register your mobile phone number.
2. When logging in, a temporary code will be sent via text message.
3. Enter the code to complete the login.

🔸 Authenticator App Verification

Apps such as Google Authenticator, Microsoft Authenticator, or Authy generate codes that change every 30 seconds:

1. Scan the QR Code with the app.
2. The app will automatically generate the codes.
3. When logging in, enter the code shown in the app.

🔁 How to reset a user's 2FA

If a team member loses access to their phone or authenticator app:

1. The account administrator must go to the Team Members tab.
2. Locate the desired member.
3. Click the three dots next to the user's email.
4. Select "Reset 2FA".

🔐 What if I lose access to my 2FA?

• Ask the account administrator to reset your settings.
• If you are the only administrator, contact our support chat for assistance.

Got any questions?

Reach out to our support team via chat, and our team will do their best to resolve any questions you have.

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Updated on: 08/15/2025