> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.pandavideo.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the Domain Warning and How to Fix It?

# How to fix the error: “Viewing not allowed on this domain or subdomain”

If you received the warning **“Viewing not allowed on this domain or subdomain”**, it means that the domain where the video is embedded is **not authorized** in your Panda Video account.

This blocking mechanism is designed to protect your content from being displayed outside the domains you have approved.

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## Why does this happen?

When you activate the **domain protection** feature, only websites listed in your account are authorized to display your videos. If the domain where the video is embedded is not on the allowed list, playback will be automatically blocked.

|| 💡 **Common mistake**: adding only the root domain (e.g., `yourdomain.com`) and forgetting the subdomain (`members.yourdomain.com`), or only allowing the non-`www` version.

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## How to fix this error?

1. Log into your Panda Video account and click on **Security** in the sidebar.  
2. Select the **Allowed Domains** tab.  
3. Click **“Add Domain”**.  
4. Add **all domains and subdomains** where your videos will be embedded.

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### Configuration examples:

* If your members area is at `members.yourdomain.com`, add exactly that address.  
* To allow all subdomains of a main domain, add:  
* `*.yourdomain.com`    
* If your site is on the root domain, just add `yourdomain.com` (without asterisk).

|| ⚠️ If you use different environments (production, testing, landing pages), all used domains or subdomains must be registered.

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## Got any questions?

Reach out to our support team via chat, and our team will do their best to resolve any questions you have.

Not using Panda Video yet? Visit our [pricing page](https://www.pandavideo.com/pricing) and choose the plan that’s right for your business.