Two-Factor Authentication (2FA) is an extra layer of security used to ensure that only authorized people can access an account. In addition to the traditional password, 2FA requires a second verification factor, such as a code sent by SMS or generated by an authenticator app. This makes it much more difficult for attackers to access your account, even if they have your password.

How to activate mandatory two-factor authentication (2FA) for the entire team

1. Login to your account.
2. In your Dashboard, click on “Settings” in the left-hand side menu.
3. Click on "Team Members".
4. Activate “2FA two-step authentication”.

By choosing SMS verification:

• You register your cell phone number.

• Every time you log in, a temporary code will be sent to you by text message.

• You must enter this code to complete the login.

How the authentication app verification works:

Authenticator applications (such as Google Authenticator, Microsoft Authenticator or Authy) generate verification codes that change every 30 seconds.

• You scan a QR Code with the app.

• The app starts generating codes automatically.

• When you log in, you enter the current code displayed in the app.

How to reset a user's 2FA if they lose verification:

If a user loses access to their 2FA method (e.g. they have changed phones or lost the app):

• The administrator must access the team members' panel

• Find the user's profile.

• Click on the 3 dots on the same line as the member's e-mail address.

• Select “Reset 2FA”, This action will remove all two-factor authentication configured by the user.

What to do if you lose authentication access:

If you lose access to your authentication method, follow these steps:

1. Ask the account administrator to reset the authentication settings.
2. If you are the only administrator and have no one else to help, contact Panda Video Support via chat for help.

Do you have any questions?

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Updated on: 06/25/2025