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# Avoiding Errors When Activating Panda AI

# Avoiding Errors When Activating Panda AI

When trying to generate an AI content package using Panda AI, you may encounter an error message.

This type of error can occur for several reasons related to the quality of the uploaded video.

In this article, we’ll walk you through the main causes and show you how to avoid them to ensure your content is processed successfully.

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## Common Causes of Errors

Here are the most frequent issues that may prevent AI packages from being activated:

* Videos without audio.
* Background music louder than the narration.
* Musical content (clips, instrumental presentations, etc.).
* Voices that are unclear or hard to understand.

|| These issues may affect both **automatic subtitle generation** and **AI dubbing** processes.

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## Best Practices to Avoid Failures

Simple adjustments during your video production and editing can significantly reduce errors and improve AI performance.

Check out these tips:

1. **Ensure high-quality audio**, free from noise or distortion.
2. **Use clear, well-articulated speech** without overlapping voices.
3. **Keep background music at a lower volume**, so it doesn’t compete with the main voice.
4. **Avoid purely musical content** if your goal is to generate subtitles or dubbing.

| These tips help the AI create more accurate transcriptions and activate the AI package successfully!

If your video already follows these practices, try regenerating the package after a few hours. If the issue continues, our Support team is ready to assist you.

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## Automatic Credit Refund

Don’t worry about your credits!

When an error occurs, the Panda system automatically refunds your credits. To check:

1. Go to your **Dashboard**.
2. Navigate to **Settings > Credits**.

|| Credits are instantly refunded and available for reuse.

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## Got any questions?

Reach out to our support team via chat, and our team will do their best to resolve any questions you have.

Not using Panda Video yet? Visit our [pricing page](https://www.pandavideo.com/pricing) and choose the plan that’s right for your business.